Refund & Cancellation Policy

1. Cancelling your subscription

You can request cancellation at any time from your account settings or by contacting [email protected].

2. When cancellation takes effect

Cancellation takes effect at the end of your current billing period unless otherwise stated at checkout or in your service agreement.

3. Monthly vs. annual billing

Monthly plans stop renewing after the current cycle. Annual plans are treated as described at checkout — [ANNUAL_REFUND_TERMS_PLACEHOLDER, e.g. prorated or non-refundable, to be confirmed].

4. Setup and onboarding fees

Any setup or onboarding fee is [SETUP_FEE_REFUND_TERMS_PLACEHOLDER — typically non-refundable once work has begun, to be confirmed].

5. Refund eligibility

Refunds, where applicable, are considered on a case-by-case basis and are not guaranteed outside of what's required by applicable consumer-protection law in your country.

6. Failed payments and retries

If a payment fails, we may retry the charge and notify you. Continued failure may result in suspension of your workspace until payment is resolved.

7. Chargebacks

Please contact us before initiating a chargeback so we can try to resolve the issue directly.

8. Country-specific consumer law

Nothing in this policy limits any statutory refund or cancellation right you have under the consumer-protection law of your country.

9. Contact

For billing questions, contact [email protected].